Do you wish to grow your equestrian business?

Are all the tasks your equestrian business requires overwhelming you?

Do you wear so many hats that need your personal attention: riding, training, horse care, transport, online presence, sales, management, suppliers, grooms, vets, feed, footing, tractors, stables, and everything else that comes with it?

Don’t worry, you are not alone! I hear you.

In this step-by-step article, I will guide you through a 7-step marketing plan.  If you apply it to your equestrian business, you’ll solve your most important problem: increasing sales and profits.

A good first step to overcome the overwhelm, clutter, and multitasking, is to choose one of these two categories and see yourself in it.

If you have enough money, your problem is easy to fix. All you need to learn is how to effectively delegate and outsource, follow up and hold your team accountable. Bear with me and I will show you how.

If you don’t have money, it means you should have more time.  That, I can help you organize, prioritize, and get the most out of it. Also, bear with me and I will show you how.

If you don’t have either time or money, I seriously think we need to chat about it at your earliest convenience. Please feel free to contact me for a free 25-minute consultation to put a plan in place and put an end to your struggles.

Michael Gerber describes in his book, the E-Myth Revisited, “You need to wear three hats only: the ‘technician’, the ‘entrepreneur’, and the ‘manager’.” This holds true in running an equestrian business as much as it applies to all other businesses.

Follow the steps I will show you here, apply them, and you will get the most important result you wish for - skyrocketing your profits without paying an extra penny.

The steps are as follows. Once you answer the questions, you will have more clarity and will, therefore, be able to plan your business better:

Failing to plan is planning to fail. I’m sure you’ve heard that before, but it holds very true in this context. I can help you reach any goal you have. But first, you have to have a goal.

If you don’t have a target, how would you know if you’ve succeeded or failed? If you hit or missed it?

The best horse in the world will not take you where you want to go if you don’t know where you want to go?

A recent study at Harvard University has shown that almost two-thirds of the people who achieved their life goals, have all written them down beforehand.

It is not just important to have a goal, it’s just as important to write it down. To have it in front of you. To be specific about it.

When thinking about your equestrian business goal, take a step forward, and ask yourself:  

Remember, there’s only one YOU. The world needs those special gifts and talents only you have. Nothing on earth is haphazard. You came here for a reason, and you need to find it out!

It is helpful to think of things like, “What do I enjoy doing? What do I spend most of my time doing? What would I do if money did not exist? What am I good at? What do I like to talk about? What do I spend money or time on? What do people tell me I am good at? What have I been paid to do? What can I hold a Ted Talk about if I have to do it right now? If I have a magic wand, what would I ask for?

If you get stuck answering these question, it can be even more helpful to ask yourself, “What is it that I don’t like? What do I hate? What don’t I like doing or spend time or money on? Just reverse all the questions in the preceding paragraph to eliminate as many things you don’t like as possible.

Think of other ways to figure out what you want if this is not helpful. But don’t skip it. Don’t expect a perfect answer from the first time you try. Don’t beat yourself up about it. Those are difficult questions that will take time to figure out. Allow yourself to go at the speed of your own engine. Don’t seek perfection, just seek progress. Just put the first brick in the wall. Simply have a first draft of maybe, the nine things you want out of life. Revisit this draft and tweak it, two to three times until you find your priorities.

Once you’ve done that, think about your business as a way to reach your goals. Take a step back of your daily operations and ask yourself, “What would I like this business to do in the world?” How would you like your business to change the world if you have all the necessary means?

Once you get that, move to your WHY? Why you want that? What emotion will it bring with it?

Your vision should be positive, dreamy, inspiring, empowering and challenging. Align it as much as you can with the life purpose that you’ve written down before. Now, make sure you write both your life purpose and business vision down. Then write down your WHY.

Paint, doodle or draw them on a board if you like, add pictures. Take a moment to imagine it, embrace it, allow it, set an intention to bring it to life, pray for it and throw it to the universe.

My personal life purpose, which took me some time to figure out is, “to improve the horses' world, by improving the lives of people around them”. You can save yourself some precious time by following through here, and doing what’s required.

From now on, you will stop dreaming for a while and start building an action plan.

You’ll work it backwards, meaning, ask yourself how you will achieve that goal?

Think of it as if you are traveling to a horse show. To reach your destination to Longines Champions Tour in Zurich, for example, you first need to pack your bags and get out of your building (1), go to the airport (2), check in and board the plane (3), check out at the airport in Zurich (4), and get  transport to the horse show address (5). Sounds quite straightforward, doesn’t it?

Each of these steps above is a milestone you need to reach in order to reach your final destination. Think of it as playing a video game. There are certain stages that you have to successfully complete in order to finish the game.

You further need to think about how much time, effort, resources or money you need to commit every day to reach your goals? You should be able to block this time on your calendar and commit these resources to reach your destination.

It is simple, but not easy, meaning, there will be obstacles or challenges along the way, for sure. These are very important and you need to write those down too. Think of how you will overcome them and figure out three ways that would possibly overcome each of those obstacles.

Making money is not easy.  If it was, there would have been more rich than poor people in the world. It is not the case apparently. For people to pay you money, you need to offer them value, or at least a perceived value, that will make or save them either time or money. And here are some insights on how to do just that.

Your mindset is how you perceive yourself, others and the world around you. It influences your attitude, discipline and the story you are telling yourself or your personal self-image. It is your belief system, or more precisely, your limiting beliefs. No one or thing can hold you down, except yourself - your own brain.

Your only limits are those you are putting on yourself. Your brain is designed to protect you rather than to set you free to reach your goals. Don't fall into this mind trap if you want to achieve challenging goals that are out of your comfort zone. If it doesn't make you fearful - it's probably not challenging or compelling enough!

When it comes to business, it is your money story. It is a story because your mindset about money is very much related to your history with money or money story - what your parents told you about it, what you’ve learned about it, and more importantly, how you deal with it.

Let’s put pen to paper, or fingers to keyboard. What are your limiting beliefs? And what caused them. We need to re-engineer your brain, so it doesn’t stand between you and your goals. You need to take those obstacles down or jump them carefully, like a horse in a show jumping course. Obstacles will either make the horse jump carefully, kick them down, or refuse and stop.

How the horse reacts will determine if it wins or loses. Same with you. You either figure your limiting beliefs out, overcome them and win, or, let them stop you and lose. There’s nothing in between. If you are not the winner, you’ve lost your battle.

People you will meet in life are either winners, making results and making their lives, or those who complain, blame and whine. This is particularly true in the equestrian society. There are those who are winners, and those who blame their loss on the horse, the footing, the spectators, their grooms, their parents or even go as far as blaming their uncles!

If you’re still reading, congratulations, pat yourself.  You are a winner who wants to change your current state of life. You don’t take no for an answer. And that’s why you’ll one day achieve your dream, no matter what it takes. You know why? Because you want it hard enough and you’ll challenge yourself to figure it out.

Everything is “figureaoutable”. Figureaoutable, yes it is a new word.  The mother of a mentor of mine invented it, and I am using it ever since. If that was true 30 years back, it is so true today. Why? Because the internet makes things just so much easier to figure out. Today you can google anything and figure it out. In no historical time has access to information been as simple as it is today. You just need to access it from its correct source.

Most world-class universities, research centers, professionals, artists and scientists have websites and blogs. You have no excuse not to figure out anything you want. You can learn anything and have the information at your fingertips, using youtube and other free online platforms.

Use all these free tools in your favor. Learn what you need to learn. Harness your skills and improve your discipline, behavior and attitude and I promise you can reach any goal, any goal you want. The sky's your limit.

Now, write down all your limiting beliefs. If this doesn’t come easy to you, just think of all the bullshit you are telling yourself. Things like, “I am not good enough. I don’t have time. I didn’t learn that at school. I’m not talented enough….etc.”  Sound familiar?

The most relevant to your business success is your money story. Write it down. Especially all the limiting beliefs related to it. All the scarcity surrounding it. Did it flow in abundance to your life? Do you like it enough to have enough of it?

Simply put, when greed is activated, people buy, demand increases, trust is built and prices go up. When fear is activated, people sell, supply goes up, mistrust is built and prices go down. This, in turn, creates a market level belief or disbelief, which translates in financial terms in bull or bear markets or economically speaking: inflation and deflation.

This would help you when you are writing your money story, to know if you were bullish or bearish when you took certain historical financial decisions in your life. It is also useful to understand the cyclic nature of the equestrian market. So you can be selling when the market is buying, and be buying when the market is selling. Buy low, sell high. Go with the flow. In other words, don’t sail against the wind.

Don’t worry about having negative thoughts and emotions. We all do. We are not responsible for having them. We are only responsible for what we are doing about them. How we react to them.

Be aware of your negative thoughts. Step back, whenever those thoughts come to your mind, and tell yourself, in a loving and caring way, “I am aware of those, but will not let them trick me. I am unstoppable. I am here for a reason and will not settle until I reach my goal.” then keep going forward towards your dreams.

Writing down will help you get any negativity out of your system. It will detox, heal and purify your mind and soul. So let writing be your best friend from now on. If you don’t feel it now, you will get it later.

Just keep writing your thoughts, emotions, vision, action plans and goal.

 In order to improve, you need data. Without writing, you’ll have no accurate data.

After writing down your life purpose, your big why, business vision, milestones, limiting beliefs and resources, you’re ready to commit to following your dreams. It is now time to put a strategic master plan.

We refer to it as a master plan because here is where all your business plans will fall within. Your marketing, operation, development, management plans….etc…

The most important thing here is to keep it simple, and as specific as possible.

As mentioned before, you need to learn to search for things. Get written search results and store them in a way you can easily and quickly retrieve as soon as you need the information. Start your first exercise by finding out what are SWOT and STEP analyses.

Make a SWOT and STEP analysis for your business.

Remember those milestones you wrote down before? Those are your goals. Your mission. Break each one of them down to several smaller tasks.

The next step is to put the strategy and tactics to achieve those goals into the best quality, least time and cost. This is your master plan that will include all your plans.

Figure out what are the moral principles you stand for in your business and your KPIs. Write all this down.

You need to find your juice. The juice is the intersection of two circles. The first circle is what you decided you want to do after going through the above, and the second circle is what the market is willing to invest money and time in.

So basically you want to test the market. You need to check if people want what you offer or not. You can know that by researching what your target clients buy online, surveys, talking with your target client, and intelligently investigating what your competitors are selling the most. Write posts, articles and guest blog on platforms like Medium, or test a minimum viable product (I will explain this later in this guide). This will give you an indication if there is a demand on what you plan to offer or not.

If you find potential demand, it is a good indication to keep going.  If not, you need to tweak your offer and try again and again, until you find what your potential clients are willing to invest time or money in.

The marketing plan will be the focus of the next chapters. It is the most important aspect of your business, in my view. This is what I like to help you the most with. If you successfully solved your marketing and sales problems, the rest will be easier for you to discover.

Your marketing and sales plans and their execution are the lifeblood of your business. You should give them the utmost priority. They are your source of income. Income is what makes your profits after deducting your cost. With profits, you can grow your business, earn the trust of your creditors, shareholders, partners, suppliers, vendors, contractors, clients and employees.

To make profits, you need to make sales. To make sales, you have to offer perceived value to your clients.

To do that, you need to identify your client first. By "identify" I don’t mean just to know who s/he is. I mean knowing him/her, their needs, wants and aspirations better than they know themselves. Remember, serving clients means you solve their problems, fulfill their needs or wants, or achieve their goals.

You must nail it. Know everything about your clients, their age, birthdays, sex, names, nicknames, emails, addresses, preferences, hobbies, problems, needs, wants, aspirations, income, spending patterns, what they read, eat, which associations they are members of, how they spend their time, their jobs, where they invest time and money, what they like and dislike, etc.... In short, know them better than they know themselves. It is never enough. Always aim to know your clients more. It's an ongoing process that you have to revisit regularly. 

The next step is to find a problem you can solve, in a way that would save your clients time or money. Your solution should be unique to your competitors. By saving time, I don’t mean you sell cheaper than your competitors, but rather to offer better value for money.

After you find a solution, it is time to prototype a product. By this, I mean to make a minimum viable product (MVP) that you can market.

Now let’s move to the 4 Ps of Marketing:

The 4 Ps are the product/service, packaging, price and promotion.

I will not get into more details about this as it is discussed extensively elsewhere on the internet. It would be a good exercise that you research it and store it on your system. Make sure you file your research in a way that will make it easy for you to retrieve when you need it. This is crucial!

The major takeaway here is to understand that your product or service is not your offer or package. You need to put your product or service in the right offer or package, offer it to the right client, at the right place, in the right time at the right price. You can figure all this out by researching your market using intelligence competitive tools like BuzzSumo, Ispionage, SEMrush in order to understand what your prospects search for, what language they use, what pictures they see, what videos they watch, what books and magazines they read, tools they use and where they hang out.

You need to talk to them joining the same discussion they have in their heads, by meeting them where they are to tell them what they want and sell them what they need.

If you are still in the process of designing a product or service, or you already have one, it’s very important to go through this exercise. Imagining a typical day in your client’s life journey is very helpful. It is good practice to even name your client, so you can picture him/her as a friend of yours that you are serving. My client’s name is Jane, for example.

Most of the people I’ve done this exercise with find it hard to narrow down their ideal client or get specific about the one product or service they offer. It's ok to have several client segments, but when you do this exercise, start with one, only one client and one product or service. After you have successfully reached your targets, you can add new services and products.

To give you an example: My target client is a female show jumping rider, who is between 29 to 39 years old, having an equestrian business in the EU (particularly UK, Switzerland, Italy, Germany, Belgium, Sweden and Holland), or serving clients in the EU and wishing to grow their online presence. In their previous jobs, they typically earned from 8K to 15K per month and spend about 1.5K month on their horse riding activity. After starting up their equestrian business, they typically have 1 to 10 employees, making revenue from 100K to 10 M a year, starting up or being in business from 1 to 10 years, having a list of contacts from 100 to 100K, having a marketing budget from 1k to 10k.

Their main problem is to turn their passion for horses into a profession or business, get more clients, referrals, online presence, effective systems to solve business problems, to have a leading position in their equestrian niche. They are typically single, have a deep passion for horses, love nature, sports and outdoor activity. In their free time, they like to travel, go out with friends to music events and parties.

It goes without saying that you need to specialize in a narrow niche and have a specific market segment to serve. By niche, I mean a sub-sector in the equestrian market, be it a riding discipline, a product line for horses, riders or stables, a professional service such as photography, training, or course designing, for example. Market segment means a subgroup of clients in that niche market, who commonly share the same interests, problems or wants, like for example female amateur riders from the age of 15 to 25.

At the end of this section, you should be able to craft a sales elevator pitch that specifies who you are, what you do, who you do it for, and how it makes them feel. Example: My equestrian sports agency helps show jumping professionals enjoy their game by overcoming their business growth challenges.

By now, you should be able to have a complete business model canvas. Try using Canvanizer, so you can make one online for free.

Are you scared to lose opportunities or clients when you narrow down your niche? I hear you. Everyone feels that way, but don’t worry about that. You will see that when you face 10 doors and you decide to open only one and eliminate the other nine, this one door will lead you to 20 other opportunities. You will know why this is so important especially when you write marketing copy. I will explain this in detail later on. Just bear with me and keep reading.

Systematising your marketing and automating your sales process is incredibly important to your business growth. Start this process by imagining your client’s journey in your business while buying a product or service. Write it down. Break it down into small steps.

Have all the steps written down in an organized way. Write templates, checklists, to do lists, urgent lists. Make sure you don’t overwhelm yourself. Don’t have more than 3 to 5 tasks per day. Prioritize and start by working on what matters the most.

Use a timer to plan sessions of 25-minutes work with 5-minute breaks, and 50-minutes of work with 10 minutes of rest to make you more efficient at working on your most important and urgent matters.

Think of yourself as a doctor when it comes to important tasks. Doctors turn their work or tasks into patients’ appointments. Do that too, with your priority list.

After that, write down what you do to serve that client in every step. Your workflow and process. Break it down into smaller steps and write it down. Make sure every step can be done easily by a beginner once you’ve explained it to him/her in not more than 25 minutes.

A perfect journey or cycle would start with the client noticing your business, service or product. This can be by word of mouth, organically or through the listing of an ad in mainstream, internet website or social media, for example.

Normally, your client would like to buy from you because he/she knows, likes and trusts you, your product or service, and your company. This is probably driven by the emotion and perceived value of the experience he/she will get from buying your product or service.

Your clients will buy your product when your offer solves their problem, tells them what they want and gives them what they need or want to achieve, in a way that makes them feel secure, self-fulfilled, in or up to date, comfortable, meets their budget or they may simply sympathize with you, your product or company.

So, if you succeeded in grabbing their attention, raise their interest, elicit their desire, and finally inspire them to buy your product, then you have done a good job. Some people think that is good enough, but it is not. Why? Because this system needs to be systematised and automated.

This systematisation will make all clients have a consistent experience and process when they buy the same product you sell. It will help them expect what they will get in advance. Not just that, this process should promote the sale of other products to your existing clients and motivate them to refer other people they know.

I will show you how to do that by giving you an online example that you can easily follow to increase your sales and profits. Its basic feature is free, so you can try it now to learn by doing and get a feel for how this works.

If you follow this step by step guide, you will most probably see a sales and profit increase this quarter. How does that sound? Excited? Let’s do this together now. You are doing a great job reaching so far already.

If you are just starting up your equestrian business or want to grow your business, it doesn't matter.  The process is the same. Either start from the beginning or continue from where you are stuck. It is up to you if you prefer to do everything yourself or hire someone to do it for you. Just follow through and do it to achieve the results you need.

Do the high priority things that only you can and should do. Automate everything else. Delegate or outsource any tasks that you can't automate. Eliminating distraction and clearing your clutter is key to be able to focus on what moves the needle for your business.

Leverage your knowledge, skills, attitude, experience, connections, networks, results, tools and resources to multiply the effect of what's working and bringing results. You need to do more of what works and don't waste time on what doesn't.

To start off with, you need to put an automated sales system in place so that when a client comes to your door, it is easy for them to buy your product and pay for it. You can do that by setting up a Paypal merchant account and a landing page on Leadpages.  

Make sure you have a system in place to offer your clients a “wow” experience. Putting yourself in their shoes and taking the journey from start to finish would probably give you a good idea. It is also important to have some early adopters who try your services or product and give you feedback in a soft opening period, before you mass sell.

Make sure to handle your early adopter feedback and include a promotion for your clients when they buy new products or refer you to other people they know.

In order to be able to nurture your potential clients and give them a good experience, you need to build trust. You can’t do that except if you nurture them, by building a channel of communication where you provide them with content that interests them, in the style, frequency and form they like. This is called a ‘sales funnel’.

In order to build a communication plan with your potential or existing clients, you need to have a list of those clients. If you already have clients, it is easy to put their contacts in an excel list, with their names and emails, or other information as necessary for your business.

If you don’t have a list, it is time to build a list. You can build a list by offering people a free piece of content or some other gift, in exchange for their name and email address. This is called a bribe to subscribe or a freebie.

A ‘how to’ guide,  tends to work well. When your clients read it and follow its steps, they can quickly make results, which builds trust between you and them. This is what I am trying to do with you here. Let me know your feedback about it and how it improved your marketing and sales this or the coming quarter.

Once they get your freebie, you need to consistently keep sending them valuable content that interests them, solves their problems, or helps them achieve their goals and realize their dreams. The frequency of how many times you want to get in content with your readers is up to you. A minimum is sending emails once per month and a maximum is daily. The best option is to know what your clients like and want and to make that your golden rule. You may segment your list according to clients’ preferences.

A free way to start building and growing your list is using MailChimp.  A more professional way with more technical options is Infusionsoft, which I can help you set up, as I am one of their certified partners.

I’d like you to try building your list by making a marketing campaign using MailChimp (free) or Infusionsoft (paid) to design and publish the first campaign to build your list.

This campaign is very similar to this one you are in now. I made it this way so you can have a practical example to follow if you get stuck at any step along the way. So follow this campaign and the sequence of emails it entails to fully understand the process.

So, You will build a sequence of nine emails.  The first is a freebie, such as a guide, cheat sheet, or report, for example..

The second and third emails are content that interests your audience or clients.

In the fourth email, in addition to your content, you will offer something you sell that interests your clients. The fifth, sixth and seventh emails, you will send them more content of interest to them.

The eighth email should have content in addition to an offer for something you sell, specifying that the offer is expiring the following day.

The ninth email will have useful content with your last call for your offer of the previous email.

From the day your prospect gets his/her freebie, each day following, you should send an email for eight days, as mentioned above.

Now let’s talk about those offers. 

Offering a free and first cheap product will give the client an idea about what you can offer, the quality of your service, and what results they can get with it. It is also your chance to make him/her know, like, and build trust with you, your product, and your company.

It makes it easier for your client to buy from you when you offer  two alternatives to choose from. It shifts the decision from “shall I buy or not” to “shall I buy this or that?” To give your clients those two options, you need to classify your client first.

If they are willing to invest money, you offer them your core and prime products. If they are willing to invest time, offer them your cheap and core products. Generally speaking, a cheap product is less than USD 100, whereas a core is about USD 500 and a prime is starting from a USD 1000 - 5000 and upward (the sky's the limit to how much you can sell for).

However, in some cases data shows that offering one core offer and giving your client two payment options drives more sales.

Now let’s talk about the last thing to start your rock & roll party.

In order to get client traffic to the freebie you’re offering online, you need to either advertise to new clients or offer re-engaging promotions to your existing ones. You can do this through mainstream print advertising, which we will not cover here, or through online advertising.

Remarketing in online advertising is so important to make sure your adds reappear to those who did not get a chance to see your offers or buy your products. Lately, Facebook and Google have made it so much easier to set up your UTMs, analytics, tag manager accounts to be able to retarget your audience. That's another topic that you should be aware of and I will write about in a future post.

You have to be careful though and comply with the privacy, new data protection and GDPR regulations as amended recently.

To have your own website or blog, I would suggest you go to either wordpress.org for free options or wordpress.com for paid options. You further need to buy a domain name from platforms like 'Hover.com'.

When you build your own website or blog, you can do that yourself or hire professionals to do it for you. You can find those web design and development professionals on recruitment sites like 'Upwork' or '99designs', for example.

If you build your own website, you need to give attention to SEO (search engine optimization). It would be best for you to research SEO online, as the algorithms change often. As of March 2018, the latest studies show that ‘Facebook live’ is one of the good things to do to raise your visibility on Facebook.

Using relevant keywords and SEO plugins like ‘Yoast’ will also boost your website position in Google organic search. You can use tools like ‘Buzzsumo’ and ‘Google analytics’ to know what works best for your online presence.

Using good quality pictures that help people understand your messages is also very important. Using high ranking keywords, statistics, graphs and numbers add spice to the recipe of your website. Have an interesting ‘About You’ page and a smaller bio.

When it comes to writing copy, write in the same informal way you speak. Imagine yourself speaking to a friend of yours in a casual chat. Commonly, people like articles that start with their pains, and are written in the language that they speak. They like closings that inspire and empower them to take action to get to the transformation they aspire to. Using intelligent headlines and subheads is also of paramount importance. Using small sentences and power words will improve your writings tremendously.

People like stories. Make sure you develop an interesting one. Most news agencies work on seven aspects for stories worth publishing:

This is what interests people the most. Make sure your story forms bits and pieces from these aspects.

Finally, ensure your website and products legally comply with laws and regulations. Have separate email accounts for your online business. Have a privacy policy telling people how you treat their information and data. Put terms of use for buying your products and services. Make sure you have a cookies notification. Make sure you get people’s approval before you send them anything. Check the new rules of GDPR if you are dealing with customers in the EU. The GDPR sections are so severe and have a worldwide reach for anybody or company dealing with EU citizens’ data no matter where in the world the businesses dealing with this data are based.

Do some research in your area and find out how best to market your equestrian business. A recent study showed that 61.3% of clients know about an equestrian business through friends and acquaintances, 17.2% by word of mouth and passing by, 14.4% through the internet, 2.8% journals and magazines, and 2.8% other sources.

So far, we've covered the importance of having a purpose and knowing your big ‘WHY’. Your mindset and how that’s supposed to make you feel. How to say goodbye to any limiting beliefs you have. And the importance of aligning all this with your business goals, master strategic plans, strategy, and tactics.

I’ve also talked about how to build your marketing strategy, systematise your sales and automate your process. You’ve also grasped how to advertise and PR effectively.

From all the above, you can conclude that your equestrian business has three main critical components: getting clients, working for them, and getting paid. You have to understand which steps fall into which of those three components and structure your business accordingly.

It’s very important to locate the bottlenecks. These are the blockages that happen in your business. Normally it is just one, like an accident in the middle of the road that blocks traffic. You have to figure out the one thing that blocks the flow of getting you the clients, serve them, and get paid for your services or product.

You have to fix this bottleneck. Working on anything other than your bottleneck will not solve the problem. Only fixing the bottleneck will fix the problem and indirectly help everything else to fall into the right place.

Ask yourself, “Where is it? Is it in getting clients, serving them or getting paid and referrals?” In most cases, it’s in having a systematic process to serve and get paid easily. So make sure this is fixed first before you try to get new clients to a broken system.

Make sure to systematise your workflow and automate your sales. It has to be easy for clients to pay. Your workflow and process, from a customer experience perspective, should be consistent. Your clients should get the same product and service at the same time at the same quality, going through the same process. This will inspire them to get the same experience every time.

Promote upselling and referrals. Don’t wait for your clients to do it. Don’t be shy. Ask for it. Make it easy for them to do it. Give them promotions. Seduce and inspire them.

If all the above is in place, you can now fix any blockage in getting clients to your door. At least now you know, when more of them come, they’ll have good service and experience. They’ll pay easily. They will buy more and refer you even more clients.

All this being said, I wish you the best of luck in your business and give you some final words of advice. Go work smartly not hardly. Do what you love. Love what you do. Don’t let anything or anyone put you down. Acknowledge your fears and use it as your fuel to face it. Ride it. Keep moving forward. Never aim for perfection. Seek progress. The only mistake you can make - is not doing anything. Take the first step. Work and develop.

Have a written purpose, goals, and plans. Have them as living documents. Go back to them, tweak them, adjust, tune and retune. Measure. Turn your bad days into good data.  Pivot and take corrective actions as much as necessary.

Be the only one responsible for your success. Be the best at what you do. Feel it and act it. Turn bad habits into good ones. Always learn new things to develop your knowledge, skills and professional attitude.

Stay at the top of your game. The world needs the only one and special you!

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